The world is evolving and going digital, there is a need for service professionals to upgrade their skills to support customers over various platforms in order to add value to organization and stay competitive. This training covers how to adopt new skills to engage customers over different platforms while they also learn how to apply them in everyday work. To develop their understanding of the organization’s customer service knowledge, emerging platforms and PDPA practices. The underlying aim is to generate enthusiasm in making use of various plat-forms to improve customer experience in the retail industry.