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Drive Service Quality and Customer Satisfaction (CRS-Q-0032666-MF)


Description
To equip learners with relevant knowledge and skills to assess the service quality and customer satisfaction levels within an organisation. LU 1: Service quality and customer satisfaction: The Framework (KA1, AA1, AA2) LU 2: Service quality and customer satisfaction: Benchmarking criteria, key performance, and measurement (KA2) LU 3: Types of improvement in service quality and customer satisfaction (KA3, ICV1) LU 4: Methods for communicating service quality and customer satisfaction performance (KA4, SIE1) LU 5: Benefits and value of action learning (LL1, LL2)
Content
  • ELEARNING SESSION 1 & 2 电子学习课程 1 和 2
  • Elearning 1 电子学习 1
  • Elearning 2 电子学习 2
  • ECLASSROOM SESSION 3 E课堂课程 3
  • eClassroom Learning Session 3 e课堂学习课程 3
  • Learner's guide 学员指南
  • Case Study: Amazon 案例研究：亚马逊
  • ELEARNING SESSION 4 & 5 电子学习课程 4 和 5
  • Elearning 3 电子学习 3
  • Elearning 4 电子学习 4
  • ECLASSROOM SESSION 6 E课堂课程 6
  • eClassroom Session 6 e课堂学习课程 6
  • Case Study: Goan 案例研究：Goan
Completion rules
  • All units must be completed
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