Course Objectives: This unit covers the skills and knowledge to equip service professionals with the right grooming and professional image required for building confidence and projecting a positive image. It also involves equipping them with a positive and customer-oriented mindset to impress and wow their customers in their day-to-day engagement Course Content: A competent individual must be able to successfully perform the following: 1. Recognise the impact of one’s professional image and persona on the organisation 2. Project a professional image and persona in accordance with organisational guidelines 3. Demonstrate effective communication skills when interacting with customers at the workplace
课程目标: 该单元涵盖技能和知识，使服务专业人员具备建立信心和树立良好形象所需的适当修养和专业形象。它还涉及提供积极和以客户为中心的态度，以打动和让客户在日常参与中惊叹不已 课程内容： 有能力的个人必须能够成功地执行以下操作： 1. 认识到个人的职业形象和角色对机构组织的影响 2. 根据机构组织准则展示专业形象 3. 在工作职场与客户互动时展示有效的沟通技巧。